Introduction

At OTO Web, we are committed to protecting the privacy and confidentiality of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Contact us via our website or email.
  • Request a service or quote.
  • Register for an account or use our services.

Personal information may include, but is not limited to:

  • Name, email address, phone number, and company information.
  • Payment information for service transactions.
  • Any information necessary to provide requested services.

We collect this information solely for business purposes and to enhance your experience with OTOWeb.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services.
  • To process payments and deliver requested services.
  • To respond to inquiries or requests.
  • To communicate updates, promotional offers, or service changes (with your consent).
  • For legal compliance and internal business purposes.

We will not sell, rent, or share your personal information with third parties unless required to do so by law or in the course of providing services to you.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you wish to withdraw your consent or modify your information, please contact us directly.

Disclosure of Information

We may disclose your personal information in the following instances:

  • To service providers who assist us in operating our business, such as payment processors or IT support.
  • When required by law or to protect our legal rights.

Any third-party service providers will only access your information to perform tasks on our behalf and are obligated to protect it in accordance with PIPEDA.

Data Security

We take reasonable measures to ensure the security of your personal information. This includes using encryption, secure servers, and internal policies to prevent unauthorized access, use, or disclosure. However, no online transmission of data is 100% secure. We encourage you to take steps to protect your information as well.

Access and Corrections

You have the right to access, update, and correct your personal information. If you wish to review or update the information you provided, please contact us at [email address]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. These technologies help us track user activity, preferences, and usage data to provide a personalized experience. You can manage cookie preferences through your browser settings, but this may impact your experience on our site.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your personal information is no longer needed, we will securely destroy or anonymize it.

Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Canadian privacy laws. Any modifications will be posted on this page with the revised date at the top.